We’re here to help you get answers to questions you may have about RealEats. Here is a list of our most frequently asked questions. If you can’t find what you’re looking for, we encourage you to reach out to us by emailing our customer experience team at email@example.com, chat with us on www.realeats.com, or calling us at 1-855-695-6387 between the hours of 9am – 5pm EST, Monday – Friday.
Absolutely! Just remember to log into your account and select your meals by 11:59pm on Wednesday. We offer a variety of dinners and breakfasts every week for you to choose from. The three feature dishes change weekly and all others rotate less frequently. We make sure to have seasonal options available for everyone while keeping some favorites around a little longer.
All our meals are designed to serve one person. Please click on any meal to view the caloric counts and nutritional facts.
Uh oh! Did you update your orders by end of day on Wednesday in your account? If you forget or need help, you can contact customer experience and we will do everything we can to make sure your order is updated to the meals you would like. Although we try and be as flexible as possible, we’re unable to give refunds for meals that are packed and shipped.
Since our food is cooked to order and super fresh, we can’t accept returns or issue refunds for personal taste preferences. Mistakes do happen so if there are problems with your order, contact us and we’ll work something out. We do take quality very seriously, and we want your experience to be as quick, easy, and delicious as possible.
You can store your meals in the fridge for 7 days.
Sure, but our meals are designed to be eaten fresh by the expiration date on the pouches. If don’t get to them in time, you can freeze your meals. We cannot offer directions for reheating meals that have been frozen.
Absolutely! We prefer you use boiling water to warm up your meals, but you can also use the microwave. Just remember to remove the plastic packaging prior to warming in the microwave.
If you have any allergies, make sure you read the ingredients of each dish. You’ll find them on our website under On The Menu. Simply click through any meal to view all nutritional and ingredients information. While many of our meals may not contain specific allergens, all our production is done in a facility where cross contamination may occur so we cannot guarantee that our products are completely allergen free.
Many are organic, and the great majority are local and sustainable. Our food has no artificial ingredients, binders, fillers or artificial preservatives added. All ingredients are Non-GMO and as seasonal as possible.
Supporting other small businesses is a core value of RealEats so we try to source as much as we can to the small independent farmers and food companies, many of which are local to our kitchen in the Finger Lakes agricultural region of New York.
We are adding more plant-based, dairy-free, and gluten-free options for our RealEaters! Please take a close look at each meal to see if it fits your dietary needs and select what works for you. Our meals are made with high quality real ingredients, but we are not a diet plan. If you have health concerns, please consult a health professional before making your selections. Details for all meals can be found on the On The Menu page.
PREPARATION & PACKAGING
We do the prepping for you and deliver healthy, delicious, fully cooked meals to your door. All you need is a pot and boiling water or a microwave! Your meals are cooked to perfection in our state-of-the-art licensed and food safe facility, located in Geneva, NY. Each meal is then quickly cooled, vacuum-sealed in pouches and shipped chilled on ice to you. All you have to do is re-heat in boiling water for the designated time on each pouch
Absolutely! We use the same packaging technique as the classic “sous-vide” style of French cuisine. These pouches are 100% food-safe, BPA-free, Plasticizer-free, Phthalate-free and do not leach chemicals of any kind into your food.
SUBSCRIPTION AND SIGN-UP
RealEats offers different meal plans with either just dinner/lunch meals or dinner/lunch and breakfast. Each meal is designed for one person so pick a plan that works best for you. Choose your plan, select your meals, and proceed to checkout. You can then access your account, plan your upcoming deliveries and manage your subscription by logging back in at your discretion.
Our minimum plan is the 4-meal plan, delivered once weekly. You can also change your plan by logging into your account, clicking on Manage Your Subscriptions, then Actions, and then Change Meal Plan. If you have any trouble, simply contact the customer experience team at firstname.lastname@example.org.
Nope! Simply sign up, and we’ll start sending fresh meals to you each week.
There is no minimum subscription period. You can skip, pause, or cancel your subscription at any time. You can even plan to skip multiple order weeks in advance. Please be sure to login to your account page to skip or cancel before Wednesday at midnight, or you will be charged for your next order. Questions, reach out to email@example.com.
Once you’re in, you’re in. Be sure to select your meals each week under Manage Your Subscriptions on your account page. You can skip, pause, or cancel at any time.
Your credit card will not be charged if you skip before Wednesday at midnight. We’ll send you an email to remind you to choose your meals or skip in advance of this deadline each week.
All changes to your orders need to be made by end of day Wednesday for the following week’s delivery. If you forgot, contact firstname.lastname@example.org and we’ll do our best to adjust the order. We try to be as flexible as possible with late cancels and order changes, but by Monday, boxes are packed and on the truck so you’ll be responsible for paying for any charges relating to an order processed after this time.
Yes, we’ll continue to deliver your weekly meals if you don’t skip, pause, or cancel which you can do at any time. All changes to your orders need to be made by end of day Wednesday for the following week’s delivery. If you forgot, contact email@example.com and we’ll do our best to adjust the order. We try to be as flexible as possible with late cancels and order changes, but by Monday, boxes are packed and, on the truck, so you’ll be responsible for paying for any charges relating to an order processed after this time.
Absolutely! We suggest you order the appropriate plan and modify the shipping address to the person you wish to gift this to. Depending on how long you want to gift the order, just cancel the subscription at the end of the gift period. If you are having problems setting it up, contact firstname.lastname@example.org or call us at 855-695-6387, and we’ll help you out.
RealEats offers meals that on average feature three parts- a protein, a vegetable and a carb – delivered in vacuum-sealed pouches to lock in nutrition and freshness. We also include ice packs, a weekly menu, and meal cards, all shipped in an insulated box with ice packs to ensure your food stays cold and fresh.
You will soon be able to pick your delivery day. Today they are based on your delivery zip code and will either be delivered on Tuesday or Wednesday (pending holidays and carrier delays). Soon you will have the ability to select more delivery options.
We pack our deliveries in a certified, inspected facility, and we ship our products weekly with plenty of ice packs and a specially designed shipping box that keeps the cold in. If you receive a meal from RealEats that is anything but cold and fresh, please snap a photo and send us information on the delivery immediately receipt to email@example.com.
We ship every Monday each week from our kitchen, so your meals will arrive fresh on either Tuesday or Wednesday (depending on your zip code) in an insulated shipping box accompanied by ice packs to keep your food cold while in transit. Soon you will have more delivery options.
We’ll notify you by email when your order is placed. You will be able to track your package so you know exactly when it will arrive. Please place in a fridge or cooler as soon as possible.
We currently ship via FedEx either 1-day or 2-day delivery depending on your zip code. We pack our boxes with enough ice packs to keep the food cold throughout the transit time. If you receive your box and the ice packs are melted all the way through and the food feels warm, contact firstname.lastname@example.org immediately upon receiving your box.
1-Day (Tuesday) Delivery States: CT, DC, DE, MA, MD, NJ, NY, eastern PA & RI
2-Day (Wednesday) Delivery States: IL, IN, KY, ME, MI, NC, NH, OH, western PA, SC, TN, VA, VT, WV
Most of the time, your package will arrive as planned. Sometimes our carrier doesn’t make it on time, which is as frustrating for us as it is for you. If your package is late, please check your email for any communication from us regarding an issue. If we haven’t already emailed you, contact us at email@example.com or 855-695-6387.
We’re continually increasing our delivery zone. Currently we deliver to: Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia & West Virginia
You will receive an email with your tracking info on Friday so you can track your package that will ship on Monday. We do our best to get your box there as scheduled, but sometimes FedEx experiences delays. We track all our shipments and try to notify you if we anticipate any type of delay. Please make sure your shipping address is a location that can easily accept deliveries. All Walgreens also accept FedEx deliveries.
QUESTIONS ABOUT MY ACCOUNT
Please contact firstname.lastname@example.org if you are having any trouble logging in and we will do our best to help you access your account.
To cancel your subscription, log into your account, simply click on Manage Your Subscriptions, then on Actions, and click Cancel. If you need help, shoot us an email at email@example.com.
Absolutely! Just log into the site, select your new meal plan and continue to check out. Please double check that all your information is still accurate. If you’re having any difficulty, contact firstname.lastname@example.org.
HOW TO CONTACT REALEATS
It’s easy. You can email us at email@example.com or call us at 855-695-6387 between 9am – 5pm EST, Monday – Friday. You can also chat live with us during business hours by accessing the chat feature on the website. We always respond to every email and voicemail so please be patient, we’ll be in touch.
Please reach out to firstname.lastname@example.org.
Please email us at email@example.com.
RealEats is a weekly meal subscription that provides you with healthy, fresh meals you can prepare in 6 minutes (or less). Each week, we deliver an insulated box to your door that contains meals sealed inside BPA-free, plasticizer and phthalate-free plastic pouches – made from the same quality food-safe pouches used by high-end gourmet restaurants for “sous-vide” style cooking. Simply bring a large pot of water to a gentle simmer, place pouches in the water and heat based on the time indicated on each menu item (generally 6 minutes for proteins and 3 minutes for sides, cold items are ready to eat right out of the bag). You can also microwave your meals by removing them from the pouches first.
Our kitchen is based in Geneva, NY – right in the heart of the Finger Lakes agricultural region.