Questions and Answers

We’re here to help you get answers to questions you may have about RealEats. Here is a list of our most frequently asked questions. If you can’t find what you’re looking for, we encourage you to reach out to us by emailing our customer experience team at support@realeats.com, chat with us on www.realeats.com, or calling us at 1-855-695-6387 between the hours of 9am – 5pm EST, Monday – Friday.

MEAL

Absolutely! Just remember to log into your account and select your meals by 11:59pm on Wednesday. We offer a variety of dinners and breakfasts every week for you to choose from. The three feature dishes change weekly and all others rotate less frequently. We make sure to have seasonal options available for everyone while keeping some favorites around a little longer.

All our meals are designed to serve one average-sized adult. You can click on any meal to view the calorie counts and nutritional facts. RealEats meals are all less than 600 calories and work great for dinner or lunch. And with a variety of add-ons available for purchase, we can cover your breakfast and snacks, too!

Uh oh! Did you update your orders by end of day on Wednesday in your account? If you forget or need help, you can contact customer experience and we will do everything we can to make sure your order is updated to the meals you would like. Although we try and be as flexible as possible, we’re unable to give refunds for meals that are packed and shipped.

Since our food is cooked to order and super fresh, we can’t accept returns or issue refunds for personal taste preferences. Mistakes do happen so if there are problems with your order, contact us and we’ll work something out. We do take quality very seriously, and we want your experience to be as quick, easy, and delicious as possible.

You can store in the refrigerator for up to 7 days. Our meals never arrive frozen, always fresh and will have a best by date on the individual packages!

Sure, but our meals are designed to be eaten fresh by the expiration date on the pouches. If don’t get to them in time, you can freeze your meals. We cannot offer directions for reheating meals that have been frozen.

Absolutely! We prefer you use boiling water to warm up your meals, but you can also use the microwave. Just remember to remove the plastic packaging prior to warming in the microwave.

INGREDIENTS

If you have any allergies, make sure you read the ingredients of each dish. You’ll find them on our website under On The Menu. Simply click through any meal to view all nutritional and ingredients information. While many of our meals may not contain specific allergens, all our production is done in a facility where cross contamination may occur so we cannot guarantee that our products are completely allergen free.

Many are organic, and the great majority are local and sustainable. Our food has no artificial ingredients, binders, fillers or artificial preservatives added. All ingredients are Non-GMO and as seasonal as possible.

Supporting other small businesses is a core value of RealEats so we try to source as much as we can to the small independent farmers and food companies, many of which are local to our kitchen in the Finger Lakes agricultural region of New York.

We are adding more plant-based, dairy-free, and gluten-free options for our RealEaters! Please take a close look at each meal to see if it fits your dietary needs and select what works for you. Our meals are made with high quality real ingredients, but we are not a diet plan. If you have health concerns, please consult a health professional before making your selections. Details for all meals can be found on the On The Menu page.

PREPARATION & PACKAGING

We do the prepping for you and deliver healthy, delicious, fully cooked meals to your door. All you need is a pot and boiling water or a microwave! Your meals are cooked to perfection in our state-of-the-art licensed and food safe facility, located in Geneva, NY. Each meal is then quickly cooled, vacuum-sealed in pouches and shipped chilled on ice to you. All you have to do is re-heat in boiling water for the designated time on each pouch

Absolutely! We use the same packaging technique as the classic “sous-vide” style of French cuisine. These pouches are 100% food-safe, BPA-free, Plasticizer-free, Phthalate-free and do not leach chemicals of any kind into your food.

SUBSCRIPTION AND SIGN-UP

RealEats offers different meal plans with either just dinner/lunch meals or dinner/lunch and breakfast. Each meal is designed for one person so pick a plan that works best for you. Choose your plan, select your meals,select your add ons if you wish and proceed to checkout. You can then access your account, plan your upcoming deliveries and manage your subscription by logging back in at your discretion.

Our minimum plan is the 4-meal plan, delivered once weekly. You can also change your plan by logging into your account, clicking on change meal plan located on the left hand side of your subscription page. If you have any trouble, simply contact the customer experience team at support@realeats.com.

Nope! Simply sign up, and we’ll start sending fresh meals to you each week.

There is no minimum subscription period. You can skip, pause, or cancel your subscription at any time. You can even plan to skip multiple order weeks in advance. Please be sure to login to your account page to skip or cancel before Wednesday at midnight, or you will be charged for your next order. Questions, reach out to support@realeats.com.

Once you’re in, you’re in. Be sure to log into your account by 11:59 pm EST on Wednesday of each week to select your following week's meals. Your order will be processed on your credit card every Thursday & will leave our kitchen every Monday. You can skip, pause, or cancel at any time.

Your credit card will not be charged if you skip before Wednesday at midnight. We’ll send you an email to remind you to choose your meals or skip in advance of this deadline each week.

All changes to your orders need to be made by end of day Wednesday for the following week’s delivery. If you forgot, contact support@realeats.com and we’ll do our best to adjust the order. We try to be as flexible as possible with late cancels and order changes, but by Monday, boxes are packed and on the truck so you’ll be responsible for paying for any charges relating to an order processed after this time.

Yes, we’ll continue to deliver your weekly meals if you don’t skip, pause, or cancel which you can do at any time. All changes to your orders need to be made by end of day Wednesday for the following week’s delivery. If you forgot, contact support@realeats.com and we’ll do our best to adjust the order. We try to be as flexible as possible with late cancels and order changes, but by Monday, boxes are packed and, on the truck, so you’ll be responsible for paying for any charges relating to an order processed after this time.

Absolutely! We suggest you order the appropriate plan and modify the shipping address to the person you wish to gift this to. Depending on how long you want to gift the order, just cancel the subscription at the end of the gift period. If you are having problems setting it up, contact support@realeats.com or call us at 855-695-6387, and we’ll help you out.

DELIVERY

RealEats offers meals that on average feature three parts- a protein, a vegetable, a carb and any add ons if you selected them – delivered in vacuum-sealed pouches to lock in nutrition and freshness. We also include ice packs,all shipped in an insulated box with ice packs to ensure your food stays cold and fresh.

Not yet. The delivery day is based on your zip code and will either be delivered on Tuesday or Wednesday (pending carrier delays & major holidays). If you have a question when or if we deliver to your zip code, email support@realeats.com.

We pack our deliveries in a certified, inspected facility, and we ship our products weekly with plenty of ice packs and a specially designed shipping box that keeps the cold in. If you receive a meal from RealEats that is anything but cold and fresh, please snap a photo and send us information on the delivery immediately receipt to support@realeats.com.

We ship every Monday (except for major holidays) from our kitchen, so your meals will arrive fresh on either Tuesday or Wednesday in an insulated shipping box accompanied by ice packs to keep your food cold while in transit. Check your email for order details and updates! You will be able to track your package so you know exactly when it will arrive.

We pack our boxes with enough ice packs to keep the food cold throughout transit, but please get the meals into the fridge or cooler as soon as possible. Even if delivery is delivered a day late, the ice packs should keep the food cool. If you receive your box and something looks off, contact support@realeats.com immediately upon receiving your box.

Most of the time, your package will arrive as planned. Sometimes our carrier doesn't make it on time, which is as frustrating for us as it is for you. If your package is late, please check your email for any communication from us regarding an issue. If we haven't already emailed you, contact us at support@realeats.com or 855-695-6387.

We deliver to: Connecticut, Delaware, District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, & West Virginia

To most of: South Carolina, Tennessee, & Wisconsin

To parts of: Alabama, Georgia, Iowa, Minnesota, & Missouri

We're always trying to increase our delivery radius so if you have any questions please email us at support@realeats.com.

You will receive an email with your tracking info on Friday so you can track your package that will ship on Monday. We do our best to get your box there as scheduled, but sometimes the shipper experiences delays. We track all our shipments and try to notify you if we anticipate any type of delay. Please make sure your shipping address is a location that can easily accept deliveries.

QUESTIONS ABOUT MY ACCOUNT

Please contact support@realeats.com if you are having any trouble logging in and we will do our best to help you access your account.

To cancel your subscription all you have to do is log into your account, click billing on the left hand side of the page, go down to cancel, highlight your meal plan and then click confirm!

Absolutely! Just log into the site, select your new meal plan and continue to check out. Please double check that all your information is still accurate. If you’re having any difficulty, contact support@realeats.com.

HOW TO CONTACT REALEATS

It’s easy. You can email us at support@realeats.com or call us at 855-695-6387 between 9am – 5pm EST, Monday – Friday. You can also chat live with us during business hours by accessing the chat feature on the website. We always respond to every email and voicemail so please be patient, we’ll be in touch.

Please reach out to social@realeats.com.

Please email us at kitchencareers@realeats.com.

ABOUT

RealEats is a weekly meal subscription that provides you with healthy, fresh meals you can prepare in 6 minutes (or less). Each week, we deliver an insulated box to your door that contains meals sealed inside BPA-free, plasticizer and phthalate-free plastic pouches – made from the same quality food-safe pouches used by high-end gourmet restaurants for “sous-vide” style cooking. Simply bring a large pot of water to a gentle simmer, place pouches in the water and heat based on the time indicated on each menu item (generally 6 minutes for proteins and 3 minutes for sides, cold items are ready to eat right out of the bag). You can also microwave your meals by removing them from the pouches first.

Our kitchen is based in Geneva, NY – right in the heart of the Finger Lakes agricultural region.

Common Questions

All our meals are designed to serve one average-sized adult. You can click on any meal to view the calorie counts and nutritional facts. RealEats meals are all less than 600 calories and work great for dinner or lunch. And with a variety of add-ons available for purchase, we can cover your breakfast and snacks, too!
We include full nutritional panels for all of our meals so you can choose which menu items are best for you! Whether you’re gluten-free, paleo, low-calorie or full-on carnivore, you’ll always have options. Our meals are made with high-quality real ingredients, but we are not a diet plan. If you have health concerns, please consult a health professional before making your selections. Details for all meals can be found on the On The Menu page.
You can store in the refrigerator for up to 7 days. Our meals never arrive frozen, always fresh and will have a best by date on the individual packages!
We do the prepping for you and deliver healthy, delicious, fully cooked meals to your door. All you need is a pot and boiling water or a microwave! Your meals are cooked to perfection in our state-of-the-art licensed and food safe facility, located in Geneva, NY. Each meal is then quickly cooled, vacuum-sealed in pouches and shipped chilled on ice to you. All you have to do is re-heat in boiling water for the designated time on each pouch
We’re continually increasing our delivery zone. Currently, we deliver to: Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia & West Virginia. Shipping is free on all meal plans! The exact day that we can deliver your fresh prepared meals will depend on your ZIP code.
There is no minimum subscription period. You can skip, pause, or cancel your subscription at any time. You can even plan to skip multiple order weeks in advance. Please be sure to login to your account page to skip or cancel before Wednesday at midnight, or you will be charged for your next order. Questions, reach out to support@realeats.com.

Customer Reviews

  • Ate my first meal tonight. I had the orecchiette pasta with broccoli rabe, prosciutto and farm eggs. So easy to make and this is something I would never be able to cook myself. It was delicious and a generous portion, so I will bring the rest of it to work for lunch tomorrow.

    Siobhan O, Brooklyn, NY

  • I absolutely love it! The meals are always delicious, fresh, and made with minimal ingredients overall.

    Cam P. - New York, NY

  • Flavorful Fish Curry and the spinach had great texture. Delicious! Convenient prepared meals for those on the go! Compliments to the Chef.

    Lineata C. - Chicago, IL

  • My first RealEats meal was amazing - herbed shrimp and parsnip cakes!!! The instructions were fool proof and the food itself was delicious - seasoned perfectly and so fresh! Many thanks to the RealEats team and Chef Aliya for de-complicating my life while expanding my palate and feeding my soul!

    Tene R. - Brooklyn, NY

  • Just wanted to give a heads up, love the service, it really helps me stay healthy.

    Brian C. - Marlton, NJ

  • We've been enjoying your food for more than 3 weeks now and it has been a real game changer for us in terms of being able to have dinner as a family.

    Tammo M, Tarrytown, NY

  • We are loving your food. The shrimp last week was unreal!

    David D. Rye, NY

  • We loved every meal, though I think the turkey was my favorite! I already sent my sister, who has a 1 and 4 year old, the info because I think it's perfect for her after a long day!

    Elizabeth D. Working Mom

  • I teach, and my wife has Alzheimer’s and can’t cook. This is the answer to my prayers.

    Stanley M Geneva, NY

  • Living in NYC RealEats has been a 'God send' in terms of meals with my wife. Easy breezy, great tasting, filling, is actually cheaper then ordering out. We love it and guess what? It's healthy and we are actually losing weight also. Who knew?

    Bill L., New York, NY

  • I'm a mother of 2 young boys (a 3 month old and a 3 year old!) and this meal option has really been great for my husband and I. I really love the quality and that it's healthy. Thank you - so far!

    Tracy Y. Garden City South, NY

  • I've tried several different ready-made meal services in the last year, and so far RealEats has far surpassed the others in terms of balancing food quality, sustainability, price and nutrition. Plus I like that since I'm also in NY, it's not being shipped from across the country and you're supporting farms in my neck of the woods.

    Jack M. Queensbury, NY

  • My husband and I love RealEats and we are so happy we came across it!

    Daniel W. Natick, MA

  • I just got my meals today! First thing I tried was the salmon and white beans. Let me tell you, I cannot stand salmon because of the strong taste but this was the BEST salmon I've EVER had!! I'm so glad I found your site. I can't wait to try the rest of the meals!!

    Jaquel S. East Moline, IL

  • We just got our first order. We loved almost everything. But the absolute best part was how quickly we were able to eat, get the babies ready for bed and be on our couch for an hour before the grind starts again. The food is fresh and so healthy. We were throwing away so much each week. So wasteful. I can't wait for week 2. This was a game changer for our family!

    Lisa W, Ipswich, MA

  • I am loving RealEats in every way! I have researched so many meal services, when I saw one from Geneva, NY I was sold! I used to live in the area and I know the pride in farming and foodies from there. Thank you for the delicious nutrition!

    Stefanie S., Coraopolis, PA

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