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Questions and Answers

We’re here to help you get answers to any question you may have about RealEats. Below is a list of some of our most frequently asked questions. If you can’t find what you’re looking for here, we encourage you to reach out to us using the chat feature on our website, emailing our customer care team at support@realeats.com, or calling us at 1-855-695-6387.

Meal

Yes, you can! We offer 22 meals per week for you to choose from. There are 3 Featured Weekly Chef Selections that are updated by our chefs on a weekly basis and 15 Dinner Selections and 4 Breakfasts.

All meals are designed to be one serving each.

Please make sure you are updating your orders by end of day on Wednesday in your Meal Planner to ensure you will be receiving the meals you want. If you forget, please contact support@realeats.com and we can manually update your account

Unfortunately, the freshness of our food means we can’t accept returns, but if there is any problem with your subscription for any reason, please email us at support@realeats.com or give us a call at 1-855-695-6387. We take quality very seriously at RealEats and we want your experience to be quick, easy and delicious.

RealEats meals stay fresh for 7 days in your fridge.

We don’t recommend freezing the food since they are designed to be eaten fresh.

Yes, they can, but please remove the plastic packaging before placing in the microwave.

Ingredients

While many of our meals do not contain these allergens as listed ingredients, all our production is done in a facility where cross contamination can occur so we cannot guarantee that our products are allergen free. If you have allergies, please check the nutritional panels provided on our site prior to ordering.

We try to use locally sourced, organic ingredients where we can, meaning that our food is not labelled Organic. Because we want to keep our meals affordable for everyone, we try to limit the prices of ingredients we use, which means partnering with farms who produce safe, healthy food without the added price of the organic certification.

We source our ingredients from a cornucopia of local farms all over the country, so that you always help support local businesses when you order from RealEats.

We currently do not support any vegetarian, vegan, or specialty diets. Although we are focused on high quality real food, please consult your physician with our menu before making any decisions that require a specific diet for health reasons. New menus are in development so keep checking back to the website, sign up for our newsletter and follow our social media pages for new launches!

Preparation & Packaging

No, all you need is a pot and boiling water, that's it! Your meals are fully-cooked to temperature and perfection in our state-of-the-art licensed and food safe facility, located in Geneva, NY. Each meal is then quickly cooled down, vacuum-sealed in the "sous-vide" pouches and then kept on ice until you receive your shipment. All you have to do is re-heat in boiling water for the designated time on each package, no additional cooking needed. (Note: meals are delivered fully cooked and do not contain any raw ingredients, using a sous vide machine will overcook your meals.)

Absolutely! We use the same packaging technique as the classic "sous-vide" style of French cuisine. These pouches are 100% food safe- BPA-free, Plasticizer-free, Phthalate-free and no leaching. It's the same packaging used in many gourmet restaurants you may have already eaten at.

No, all you need is a pot and boiling water, that’s it! Your meals are fully-cooked to temperature and perfection in our state-of-the-art licensed and food safe facility, located in Geneva, NY. Each meal is then quickly cooled down, vacuum-sealed in the “sous-vide” pouches and then kept on ice until you receive your shipment. All you have to do is re-heat in boiling water for the designated time on each package, no additional cooking needed. (Note: meals are delivered fully cooked and do not contain any raw ingredients, using a sous vide machine will overcook your meals.)

Subscription and Sign-Up

RealEats offers four different meal plans sizes, 4-meal, 6-meal, 8-meal and 12-meal, delivered each week. Each meal is designed for one person so pick a plan that works best for your household. You’ll have 18 meals to choose from, 3 Weekly Chef Selections that are updated by our chefs on a weekly basis and 15 RealEats Best Sellers that change every couple of months. We try and provide options in case you don’t care for something in our weekly chef created meals. Choose your plan, select your meals, and proceed to checkout. Make sure you create an account after checking out for the first time, so you can access your Meal Planner to plan your upcoming deliveries and manage your subscription.

Our minimum plan is the 4-meal plan, delivered once weekly. If you need to change your plan just cancel your current plan and resign up for the new plan. Contact support@realeats.com if you have any trouble updating your subscription.

No, and we never will. Subscribe, and we’ll ship you fresh meals each week, with no hidden fees or penalties, delivery cost included.

RealEats has no minimum subscription amount. We’ll be happy to have you order every week for a whole year, or just to try the service.

Keep an eye on your inbox-we’ll send you all the info you’ll need. We’ve already added you to our list of deliveries, and you’ll receive your box either Tuesday or Wednesday depending on your zip code. Be sure to activate your account in order to access your subscription and choose meals each week and/or skip if you will be away any given week.

Yes, we’ll continue to deliver you weekly meals, but there’s no minimum commitment. You can skip a week or cancel your subscription at any time. Orders are charged every Thursday for delivery the following week on either Tuesday or Wednesday depending on your zipcode.
Please note that all changes to your account need to be made by the ‘Cut-Off’ date and time. All orders shown as ‘Order Processed’ or ‘Shipped’ in your profile have already been processed and, unfortunately cannot be cancelled. You’ll be responsible for paying for any charges relating to an order processed after this time.

Absolutely! We suggest you order the appropriate plan and modify the shipping address to the person you wish to gift this to. Depending on how long you want to gift the order, just cancel the subscription at the end of the gift period.

Delivery

RealEats offers meals that on average have three components- a protein and two sides, delivered in vacuum-sealed pouches to lock in nutrition and freshness. We also include cold packs and info on our chefs, farmers, ingredients, and community, all shipped in a thermoregulated box to insure your food stays cold and fresh.

No, our delivery days are based on your zip code and will either be Tuesday or Wednesday (pending holidays).

We pack our deliveries in a certified, inspected facility, and we ship our products weekly with plenty of cold packs and a specially designed shipping box that keeps the cold in. If you receive a meal from RealEats that is anything but cold and fresh, please snap a photo and send us information on the delivery right away to support@realeats.com, we’ll quickly send you a new meal once deemed an issue with packing and/or shipping.

We ship every Monday each week from our kitchens, so your meals will arrive fresh on either Tuesday or Wednesday (depending on your zip code) in a thermal regulated shipping box accompanied by gel packs to keep your food cold while in transit. We’ll notify you by email when your order is placed and then shipped out. You will be able to track your package so you know exactly when it will arrive, please place in a fridge or cooler as soon as possible.

Please check your email first for any communication from us regarding a late shipment or contact us at support@realeats.com or 855-695-6387. We will respond to you as soon as we can.

We ship via FedEx either 1-day or 2-day delivery depending on your zip code. We pack our boxes with enough gel packs to keep the food cold throughout the transit time. If you receive your box and the gel packs are melted all the way through and the food feels warm, contact support@realeats.com asap and we will issue you a full refund.

Currently we deliver to: Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia & West Virginia. Please note some zip codes will be a 2-day transit time.

We do our best to get your box there as scheduled, but sometimes FedEx does not deliver on time or leave the box at your door. If we receive a notification of a delayed delivery, we will email you as soon as we can. Please make sure the shipping address is a location that can easily accept deliveries. You will also receive an email with tracking info on Mondays so you can track the packages if necessary.

We ship via FedEx either 1-day or 2-day delivery depending on your zip code. We pack our boxes with enough gel packs to keep the food cold throughout the transit time. If you receive your box and the gel packs are melted all the way through and the food feels warm, contact support@realeats.com asap and we will issue you a full refund.

Site Navigation & Account

Most likely an account wasn’t created when you placed your first order. To set up your account, go to Sign In, https://www.realeats.com/account/login, Create Account, fill out the quick form and create. If you are still having issues after this, please contact support@realeats.com.

Once you’re logged into your Meal Planner, go to Manage on the right-hand side. Once you click on that, you’ll see “Cancel Order.

Absolutely, just contact support@realeats.com and we can reactivate your account for you.

Contact

You can call us at 1-855-695-6387 or write us at support@realeats.com.

Please reach out to social@realeats.com, thanks!

Please email us at support@realeats.com, thanks!

About

RealEats is a weekly subscription that helps you eat healthy, fresh meals in 6 minutes. Each week, we deliver a thermal insulated box to your door that contains meals sealed inside BPA-free, plasticizer and phthalate free plastic pouches, same quality used by high-end gourmet restaurants for “sous-vide” style cooking. By bringing a large pot of water to a gentle simmer, place pouches in the water and heat based on the time indicated on each menu item (generally 6 minutes for proteins and 3 minutes for sides, cold items are ready to eat right out of the bag).

We chose the name RealEats to reflect what we believe to be the most important change in the lives of North Americans coming up in the next 5 years- a change away from processed, frozen food to natural, sustainably sourced real food and flavors.

Our kitchen is based in Geneva, NY.

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