Real Eats America, Inc. Privacy Policy

Effective Date: September 24, 2021

Last Updated on: Original Document

Thank you for visiting and using our website. This document explains how we use the information we collect from this site as well as your rights to access and affect our use and the accuracy of that information. The privacy laws of the United States vary from location to location. We comply with the laws of all the states and in general strive to meet your requests regardless of state law because that is good customer service. Thus, even if you are not a resident of California or Nevada, or some other state with strong privacy rights, write to us at the contact information provided in the bottom of this document with the subject line “Privacy Request” to make a request and we will try to honor it. In this sprit of customer service, regardless of the state in which you reside, this policy seeks to homogenize all the states privacy laws so that we can treat all our customers with the same respect. However, there are some notices that a state specific and they are also contained in this document.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include: publicly available information from government records or deidentified or aggregated consumer information.

a. Data you provide.

  • Address, contact and profile information. When you create an account, we capture information about you that you provide. This would include you name, street address, email address, account password, phone numbers, and similar identifying information. We use this information to communicate with you, provide our services and send you marketing communications in accordance with your account preferences.
  • Payment information. You will provide payment information such as a credit card, payment service or financial account information so that when you use our services we can charge against these accounts. This information will not be stored on our systems and instead will be “passed through” to a third party payment service. When the payment is approved, we will receive a token from that payment service. The terms and conditions of that third party payment processor will govern how they handle your personal information and we do not have any control over their processing practices. You should read their privacy policy before submitting any personal information.
  • Transaction information. When you use our services, we will record your transactions both to provide you with a record of your purchases and for us to collect to understand how our services are consumed by customers like you.
  • Communications you may have with us by email or chats or responses you may provide to surveys.
  • Other information you provide.

b. Information automatically collected by the platform indirectly from your use.

  • Operating system, browser and hardware information. We will capture information such as your IP address, browser type, internet service provider, device type, model and manufacturer, operating system, MAC address and other similar technical information. We use this information to ensure our servers are delivering content in the proper format for your computer and browser and to help us better understand the types of systems using our site.
  • Information about the way you navigate our site. We will capture the pages to which you navigate or click, how you move between pages, how often you visit our site and how you arrived to our site. We use this information to make our site run more efficiently and to understand better how our users find and use our website.
  • Analytics information. We use analytics tools such as Google Analytics to measure traffic and usage trends. These also let us learn about the demographics of our users and with this information we can improve our services. To learn more about Google Analytics, go to http://www.google.com/policies/privacy/partners.

c. Data collected from other sources.

  • Information from Third Party sites. You may come to our site through social medial sites like Facebook or Google. When you do, these sites may pass information to us or authenticate your identity to make creating an account easier. If you follow us on social media sites, this too will pass information to us. We do not control this information and you should review their privacy policy to learn more about their use of this information.
  • Information we receive from affiliates or third parties. We may enter into partnerships with other related services and receive and share information about you so that we may both service you better. The information we share will be in accordance with the preferences you defined in your account profile.

2. Use of Personal Information

In addition to the uses described above, we may use, sell, or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To enforce our rights. When you use our platform, you agree to our terms of use and this privacy policy. To ensure your compliance, we may use the information we collect to monitor, investigate, prevent or mitigate violations of these agreements.
  • Other purposes described at the time of collection.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

3. Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, We have disclosed personal information for a business purpose to our business partners when you were referred to us from one of their sites so that we can properly credit them for the referral.

We do not sell personal information. In the preceding twelve (12) months, we have not sold personal information. For more on your personal information sale rights, see Personal Information Sales Opt-Out and Opt-In Rights.

The below chart summarizes the categories of personal information typically collected from consumers and whether we have collected or either sold or disclosed this information to other organizations within the last twelve (12) months:

View document

4. Cookies

We and our affiliates, 3rd-parties, and other partners use cookies and other identification technologies for such purposes as: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who use our services. This section describes the types of cookies we use, reasons for their use, and how you may affect the use of these cookies.

a. Cookies and Related Technologies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, ‘pixel tags’ (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third-parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. ‘Local storage’ refers generally to other places on a browser or device where information can be stored by websites, ads, or third-parties (such as HTML5 local storage and browser cache).

b. Delivering relevant advertising

To facilitate the most relevant ads possible, We work with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide you with relevant ads based on your activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad. See below for more information on your choices to limit these types of advertising.

c. Your choices

You have the right to choose whether to accept cookies. They are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

Most web browsers are set to accept cookies by default. If you prefer, may set your browser to remove or reject browser cookies. Some third-parties also provide the ability to refuse their cookies directly by clicking on an opt-out link.

d. Types and purposes of cookies

The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third-party cookie providers are intended merely as illustrative and should not be viewed as a comprehensive list.

View document

5. Children’s Personal Information

Our websites and online Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you have a basis for believing that we have any information from a child under 13, please contact us at support@realeats.com

6. Your Rights and Choices

a. Right to Know and Data Portability

California residents have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).

b. Right to Delete

California residents have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

[We do not provide these deletion rights for B2B personal information.]

c. Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request to support@realeats.com and providing any requested additional information.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information by emailing your request to support@realeats.com and providing any requested additional information.

You may also make a request to know or delete on behalf of your child by emailing your request to support@realeats.com and providing any requested additional information.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

d. Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact dwise@realeats.com.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

e. Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by emailing your request to support@RealEats.com.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by emailing support@realeats.com

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

7. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

8. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@realeats.com.

9. Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions or comments about this notice, the ways in which We collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

  • Phone: (855) 695-6387
  • Email: Support@realeats.com
  • Postal Address:
    • Real Eats America, Inc.
    • Attn: Privacy Department
    • 122 N. Genesee Street, Box 103, Geneva NY 14456

If you need to access this Policy in an alternative format due to having a disability, please contact support@realeats.com and/or (855) 695-6387.

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