Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason and periodic information updates as it relates to our products and services.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@realeats.com or mailing us at:

RealEats
120 North Genesee Street Geneva New York US 14456

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@realeats.com or by mail at

RealEats
[Re: Privacy Compliance Officer]
120 North Genesee Street Geneva New York US 14456

Common Questions

All our meals are designed to serve one average-sized adult. You can click on any meal to view the calorie counts and nutritional facts. RealEats meals are all less than 600 calories and work great for dinner or lunch. And with a variety of add-ons available for purchase, we can cover your breakfast and snacks, too!
We include full nutritional panels for all of our meals so you can choose which menu items are best for you! Whether you’re gluten-free, paleo, low-calorie or full-on carnivore, you’ll always have options. Our meals are made with high-quality real ingredients, but we are not a diet plan. If you have health concerns, please consult a health professional before making your selections. Details for all meals can be found on the On The Menu page.
Your freshly-prepared RealEats meals stay fresh in the fridge for 7 days.
We do the prepping for you and deliver healthy, delicious, fully cooked meals to your door. All you need is a pot and boiling water or a microwave! Your meals are cooked to perfection in our state-of-the-art licensed and food safe facility, located in Geneva, NY. Each meal is then quickly cooled, vacuum-sealed in pouches and shipped chilled on ice to you. All you have to do is re-heat in boiling water for the designated time on each pouch
We’re continually increasing our delivery zone. Currently, we deliver to: Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia & West Virginia. Shipping is free on all meal plans! The exact day that we can deliver your fresh prepared meals will depend on your ZIP code.
There is no minimum subscription period. You can skip, pause, or cancel your subscription at any time. You can even plan to skip multiple order weeks in advance. Please be sure to login to your account page to skip or cancel before Wednesday at midnight, or you will be charged for your next order. Questions, reach out to support@realeats.com.

Customer Reviews

  • Ate my first meal tonight. I had the orecchiette pasta with broccoli rabe, prosciutto and farm eggs. So easy to make and this is something I would never be able to cook myself. It was delicious and a generous portion, so I will bring the rest of it to work for lunch tomorrow.

    Siobhan O, Brooklyn, NY

  • I absolutely love it! The meals are always delicious, fresh, and made with minimal ingredients overall.

    Cam P. - New York, NY

  • Flavorful Fish Curry and the spinach had great texture. Delicious! Convenient prepared meals for those on the go! Compliments to the Chef.

    Lineata C. - Chicago, IL

  • My first RealEats meal was amazing - herbed shrimp and parsnip cakes!!! The instructions were fool proof and the food itself was delicious - seasoned perfectly and so fresh! Many thanks to the RealEats team and Chef Aliya for de-complicating my life while expanding my palate and feeding my soul!

    Tene R. - Brooklyn, NY

  • Just wanted to give a heads up, love the service, it really helps me stay healthy.

    Brian C. - Marlton, NJ

  • We've been enjoying your food for more than 3 weeks now and it has been a real game changer for us in terms of being able to have dinner as a family.

    Tammo M, Tarrytown, NY

  • We are loving your food. The shrimp last week was unreal!

    David D. Rye, NY

  • We loved every meal, though I think the turkey was my favorite! I already sent my sister, who has a 1 and 4 year old, the info because I think it's perfect for her after a long day!

    Elizabeth D. Working Mom

  • I teach, and my wife has Alzheimer’s and can’t cook. This is the answer to my prayers.

    Stanley M Geneva, NY

  • Living in NYC RealEats has been a 'God send' in terms of meals with my wife. Easy breezy, great tasting, filling, is actually cheaper then ordering out. We love it and guess what? It's healthy and we are actually losing weight also. Who knew?

    Bill L., New York, NY

  • I'm a mother of 2 young boys (a 3 month old and a 3 year old!) and this meal option has really been great for my husband and I. I really love the quality and that it's healthy. Thank you - so far!

    Tracy Y. Garden City South, NY

  • I've tried several different ready-made meal services in the last year, and so far RealEats has far surpassed the others in terms of balancing food quality, sustainability, price and nutrition. Plus I like that since I'm also in NY, it's not being shipped from across the country and you're supporting farms in my neck of the woods.

    Jack M. Queensbury, NY

  • My husband and I love RealEats and we are so happy we came across it!

    Daniel W. Natick, MA

  • I just got my meals today! First thing I tried was the salmon and white beans. Let me tell you, I cannot stand salmon because of the strong taste but this was the BEST salmon I've EVER had!! I'm so glad I found your site. I can't wait to try the rest of the meals!!

    Jaquel S. East Moline, IL

  • We just got our first order. We loved almost everything. But the absolute best part was how quickly we were able to eat, get the babies ready for bed and be on our couch for an hour before the grind starts again. The food is fresh and so healthy. We were throwing away so much each week. So wasteful. I can't wait for week 2. This was a game changer for our family!

    Lisa W, Ipswich, MA

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